Terms, refunds, privacy and support

What you are buying

A subscription is the right to use KiyoTool for a stated number of seats for a stated term, and a lifetime licence is the same right with no end date. The software stays ours; what you buy is the use of it, and everything you produce with it is yours.

How you buy it

You pay with the payment link for the plan you choose, and send us the machine code of each machine with the payment reference. We email you a licence signed for those machines, with your invoice. There is no account to create, and KiyoTool does not contact us to check the licence: it is checked on the machine.

Seats

A seat is either one workstation or one named user, depending on the plan, and the plan says which. A machine licence is signed for the machine code of the machine it is installed on. Moving a seat to another machine is a normal thing to do and there is no charge for it: send us the new machine code. Using one licence to run more machines or more people than it covers is not, and neither is passing a licence to anyone else.

The term

Cover runs from the first day to the last day stated on your invoice, inclusive. Nothing renews automatically and we do not hold your card: you renew when you choose to, by paying for the next term, and we email you a new licence.

What happens when it runs out

The application keeps opening and everything you have already produced stays where it is. New work stops until the licence is renewed. Nothing is deleted and nothing is held hostage.

Updates and support

Every update released during your term is included, including new tools. Support is by email, in English or Tamil, on working days. We do not promise an hour; we do promise that a person reads it.

What we do not promise

The software checks what it can and says what it cannot. It does not sign your accounts and it is not an opinion: the figures, the classification and the disclosures remain the responsibility of whoever signs them. Our liability under these terms is limited to the amount you paid for the current term.

Fourteen days, for any reason. If the software does not do what you expected, write to info@kiyosoft.com within fourteen days of the invoice and we will refund it in full. You do not have to explain yourself, though telling us is how the product gets better.

After fourteen days we refund a subscription only where we cannot make the software do something we said it would. A refund is made through the payment provider to the account or card the payment came from, and takes as long as the bank takes, typically five to seven working days. A refunded licence must not be used after the refund.

A renewal cancelled before its term has started is refunded in full.

What we hold

Your business's name, your contact name, your email address, your telephone number if you gave one, your address and GSTIN if you gave them, what you bought, what you paid and the payment reference, and the machine codes you sent us for each licence. Anything you write to us by email or WhatsApp. That is all of it, and it is kept with our invoices and our email.

What a machine code is

Twelve characters worked out on the machine from an identifier Windows writes when it is installed. It is hashed on the machine, it says nothing about the machine or the person using it, and its only purpose is to let one licence belong to one workstation. You send it to us yourself.

What the application sends us

Nothing. KiyoTool does not contact us: the licence is checked on the machine. Your clients' books never reach us. If your practice connects OpenAI or Claude, what is sent goes to them, under your agreement with them, and the application says so beside every answer.

Who else sees it

The payment provider (Razorpay or Cashfree) sees what a payment provider has to see, and we never see your card or bank details. Our mail provider carries the mail, and WhatsApp the messages, you send us and we send you. Nobody else, and we do not sell or share anything with anybody.

How long we keep it

Invoices and the records behind them for eight years, because tax law requires it. Everything else for as long as you are a customer, and you can ask us to delete what the law does not require us to keep.

There is no Kiyosoft account for KiyoTool, so there is no account to delete.

To have your details deleted, write to info@kiyosoft.com from the address you bought with, or call +91 96779-00977. We confirm it is you, reply within seven days, and delete what the law does not require us to keep within thirty days. Invoices and the records behind them are kept for eight years, because tax law requires it, and then deleted.

On your machines, uninstall KiyoTool. The files it produced stay where you saved them until you delete them.

Write to info@kiyosoft.com, or ring +91 96779-00977. Machine codes can be sent by email or on WhatsApp to the same number.

The two things worth including in a first email: what you were doing, and the file it happened with. Each application writes a log beside its database, and its Settings then About screen says where.

Kiyosoft - Coimbatore, Tamil Nadu, India