Terms, refunds, privacy and support

The app

Kiyo Stitch is an app for running a tailoring shop. There is no Kiyosoft account: you do not sign up or sign in to use it.

Pro

Pro adds the features listed on the product page. It is a subscription sold inside the app through Google Play or the App Store, at the price the store shows before you subscribe: ₹499 a month or ₹4,990 a year in India, GST included.

New subscribers get the first 7 days free; cancel before they end and you are not charged. After that the subscription renews by itself at the end of each month or year until you cancel it, which you can do at any time in your Google Play or App Store subscriptions. When it ends, the app goes back to the free version and nothing you entered or drew is lost.

Buying Pro is also subject to the terms of Google Play or the App Store, whichever you bought it through.

Your data

Everything you enter is kept on your phone and belongs to you. Because we never receive it, we cannot recover it for you: keep a backup, and keep your recovery code safe. A backup is encrypted, and without your shop key or its recovery code nobody, including us, can open it.

Tax figures

Kiyo Stitch works out GST from the rates you enter. Check your returns with your accountant; the app is not tax advice.

What we do not promise

We work hard to keep the app right and available, but we cannot promise it is free of mistakes, and our liability is limited to what you paid for Pro in the last twelve months.

Pro is paid to Google Play or Apple, so refunds go through them, under their refund policies. We never see your payment details and cannot refund a store purchase ourselves.

• Google Play: follow Google Play's refund steps: find the Pro purchase in your order history and ask for a refund there.
• App Store: go to reportaproblem.apple.com, sign in with your Apple ID, choose the Pro purchase and ask for a refund.

Cancelling stops the next renewal; it does not by itself refund the period already paid for. Cancel during the 7-day free trial and nothing is charged. Manage or cancel Pro in Google Play subscriptions or App Store subscriptions.

If something in Pro does not work as we said it would, write to info@kiyosoft.com too: we would rather put it right.

What stays on your phone

Your customers, measurements, orders, payments, photos, documents and everything else you enter are kept only on your phone. Kiyosoft has no server that receives any of it, there is no Kiyosoft account, and the app has no advertising, analytics or tracking of any kind.

• Contacts. When you choose a customer from your phone's contacts, only that contact's name and number are copied into the app. When you save a customer to your phone, the app adds that one contact. The app never reads or uploads your address book.
• Camera and photos. Photos you take or choose for orders, designs and measurements are kept in the app. Measuring with the camera works out sizes on the phone itself; the photos are never sent anywhere.
• Reminders. Appointment and task reminders are scheduled on the phone.
• App lock. Your PIN is stored only as a salted check value, never as the PIN itself. Fingerprint and face unlock are handled by the phone; the app never sees them.
• Backups. Backups are encrypted on the phone with your shop key before they are saved. A backup you copy or share goes only where you send it, and cannot be opened without the key. If Android's own backup is on, Google may keep a copy of the app's data in your Google account under Google's terms.
• WhatsApp and calls. Messages, slips and payment links open in WhatsApp for you to send yourself.

Your shop key and recovery code

The first time it opens, the app makes a random key for your shop on the phone, and encrypts your backups with it. The phone saves the key to your own Google account (Google's Block Store) or to iCloud Keychain, so that it comes back by itself on a new phone signed in to the same account; Google and Apple keep it under their own terms, and we never receive it. The app also shows the key as a recovery code for you to write down. Anyone with the recovery code can open your backups, so keep it private.

Buying Pro

Pro is bought through Google Play or the App Store, which take the payment under their own privacy policies; we never see your card, UPI or bank details.

We use RevenueCat, a subscription service, to check whether a shop has Pro. RevenueCat receives an anonymous ID worked out from your shop key (it cannot be turned back into the key or used to open a backup), the purchase as the store reports it (the product, price, dates, trial and renewal status, and the store's transaction numbers), and the app version, the phone's operating system and the store's country, as RevenueCat's software sends them. It never receives your name or anything you enter in the app. RevenueCat processes this for us under its privacy policy.

What reaches us

Nothing about you or your business, unless you write to us. As the seller, we can see the purchase records Google, Apple and RevenueCat show to developers, such as order numbers, dates and amounts, but nothing you enter in the app. If you email or call us, we keep the message and your contact details to answer you.

We do not sell or share your details with anyone, except where the law requires it.

How long we keep it

Messages you send us, for as long as we need them to answer you. Purchase records, for as long as Indian tax law requires and the stores' and RevenueCat's own policies provide; see deleting your data to have RevenueCat's record removed.

Your rights

Ask info@kiyosoft.com to see, correct or delete what we hold about you. Your shop's records are yours to export or erase in the app at any time. Kiyo Stitch is meant for businesses and is not directed at children.

If we change this policy, we will update this page first.

There is no Kiyosoft account

Kiyo Stitch has no Kiyosoft account, so there is no account to delete, and nothing you enter in the app is held by us.

Your shop's records

They are only on your phone, so only you can delete them. In the app, open Settings, then Data & storage, then Erase all data, or uninstall the app. Backups you copied or shared stay where you put them until you delete them. Without your shop key and its recovery code, a backup left anywhere cannot be opened by anyone.

Your subscription and purchase records

1. Cancel Pro first, in Google Play subscriptions or App Store subscriptions. Uninstalling the app does not cancel it.
2. Google and Apple keep their own purchase records under their own policies.
3. To have the purchase record RevenueCat keeps for us deleted, write to info@kiyosoft.com, or call +91 96779-00977, with the subject "Delete my Kiyo Stitch purchase data". Include the order number from the store's receipt, since we have no name or email for you to find it by. We reply within seven days and delete it within thirty days of finding it. If the subscription is still active, the app may record it again the next time it checks with the store.

Write to info@kiyosoft.com, or call +91 96779-00977. Tell us what you were doing and what you expected. A person reads every message, in English or Tamil, on working days.

The Help screen in the app also answers the common questions. For a payment or a refund, see Refunds.

Kiyosoft, Coimbatore, Tamil Nadu, India